Frequently Asked Questions
What is your exchange/return policy?
Woofers & Whiskers accepts all returns and exchanges on orders under 60 days from the ship date. Email us at firstname.lastname@example.org with your order number and zip code. We will then send you a prepaid return label. Refunds will be processed within 3 business days of receiving the items at our warehouse. Exchange orders/additional payments will be processed at this time as well. For an exchange, please include a note in the box regarding what you would like to exchange for. If ship date is past 60 days, contact Customer Service to find out return/exchange eligibility. With further questions and warranty/repair requests, contact Customer Service at email@example.com.
What is the Woofers & Whiskers product warranty?
Woofers & Whiskers warranties all products against manufacturer's defects in materials or workmanship for the life of the product. Please know - the warranty is void should a component of the product be utilized in a manner considered outside the normal course of activities for which the product was designed. This warranty is void should the product be abused through improper care and maintenance, or outside modifications and/or repairs. The customer/ end user has the ability to return items for issues such as, but are not limited to, wearing of the velcro, seam tears, missing pieces, etc.
Can I wash my Woofers & Whiskers gear?
We don’t recommend washing the products in a washing machine, but using a mild detergent and a scrub brush works well. Hang drying is also advised.
Can I make changes to my order?
Yes, changes can be made to an order up to the day it ships. Any monetary difference will be required at the time the changes are made, and any credits can be done immediately as well if applicable. Please know that stock levels vary and not all items are in stock, so changing items may delay the shipping of your order by 2-4 weeks depending on the item. If you have any questions regarding stock, or status of your order, please contact us via email at firstname.lastname@example.org.